Send connection failure logs to an internal email address

Issue:

The Send Report dialog is displayed when failing to add a SharePoint site.

When you fail to register a SharePoint site, you can use the Send Report option which sends detailed information about the connectivity problems to harmon.ie Support. harmon.ie’s support staff will analyze the connection issue and provide you with a solution.

While this works well during the initial evaluation or early deployment of harmon.ie, you may want to instruct your employees to send future connection log information to your internal IT staff instead of harmon.ie Support; this then gives the IT team an opportunity to reach out to your end-users.

Resolution:

You can specify an alternative recipient(s) of the connection logs by making edits to the registry.

Using the registry to specify log file recipients

Add the following key to the registry, under harmon.ie root key:

Key Name	(Default) Value data
MainPageSupportEmail	<email1;email2;email3...>

To learn how to centrally and remotely provision this registry key, read the knowledge base article harmon.ie for Outlook - Administrator's Settings.